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FAQ's

FAQ's

 
 

 
 
 

When you book with one of our stylists, we will make every effort for that stylist to work with you for your entire appointment. However, appointments can sometimes run late and our other qualified stylists may need to step in and assist — we appreciate your patience and understanding when this happens. 

 
 
 

+ How long will my appointment take?

Is it your first appointment with us? Firstly, welcome — we can’t wait to meet you! As a general rule for new clients we allow four hours for a cut and colour.

If you’re in for a colour correction, or have particularly long or thick hair (lucky you!) then we will allow a little extra time for your locks.

To make sure that there aren’t any surprises when you walk into the salon, please give us as much information as you can when you book so that we can make sure we have enough time for you and your locks.

+ What Are Your Prices?

It depends on which stylist you book with. First time bookings with Lexi will incur a one off fee of $100 on top of a service. Our haircuts cost between $70 and $140. Our colours start at around $130, with our most common colours (balayage or highlights) generally starting from $260. If you want to add additional treatments onto your colouring , like a treatment or haircut, we can discuss it during your consult.

+ What Are The Levels Of Your Stylists?

At LBH we have a variety of stylists to suit everyones needs. Most of our stylists are freelancers (meaning they work for themselves, however we can book you in with them). Some of our stylists specialise in colour, whilst other in cutting/styling. All of our stylists are highly trained professionals that meet our LBH standards so we feel comfortable booking you in with any one of them. We do however have stylists that are more suited to your individual styles so please don’t hesitate for advice from LBH.

Because we’re a collective, our team each offer something a little different — you can get to know each of us and our specialties over on our Stylists page. We pride ourselves on sourcing only the best in the business, meaning each LBH stylist is a highly qualified professional, and we’re more than comfortable booking you in with any one of them. Some stylists are more suited to particular styles, so don’t hesitate to ask us for advice.

+ Can I come in for a consultation and do you charge for them?

We always recommend having a consult first if you’re having a colour correction, have damaged hair, or just aren’t sure which colour or style you’re hoping to achieve. If you book in for an appointment on the same day, our consults are free, otherwise we charge $50 for standalone consultations.

+ How many sessions will my hair take to achieve my desired result?

We will always be honest with you about how long it will take to get the results you’re after, and give you our best estimate. However, everyone’s hair takes differently to colour, so we can’t give you a guarantee.

If you don’t have any artificial dye in your hair, then we can usually achieve your desired colour in the first session. However, if you’ve recently had your hair coloured (and especially if it’s a home dye) then we may need to cleanse your hair first to pull any strong colours.

If your hair is damaged then we may need to do two or three sessions of colour to maintain the integrity of your hair and prevent damage.

+ What Sort Of Shampoo And Conditioner Should I Be Using For My Colour?

We are happy to recommend a salon grade shampoo and conditioner that works for your colour, style, needs and budget. We stock a variety of great brands to suit everyone, including DNA Organics, Iles Formula, Olaplex and Urban Alchemy.

For clients with coloured hair, we recommend using a colour-specific shampoo and condition to help your colour last as long as possible between salon visits. For highlighted hair, it’s important to use a shampoo and conditioner that’s specifically formulated for blonde hair. We also have conditioning treatments that can be used on a weekly basis to prevent brassiness and tonal changes.

It’s always best to talk to your stylist about which brand and products will suit your hair colour and style.

+ Do You Use Olaplex At Your Salon?

Yes! We use Olaplex as an inbuilt cost to help keep your hair in great conditioning. As well as stocking Step 1 and Step 2 for our lightening services, we have Steps 3, 4, 5, 6, and 7 for an additional charge to take home.

+ Do You Offer Keratin Treatments?

We do offer Keratin treatments at our salon. They can help to smooth out your hair while still keeping natural volume.

+ Do You Offer Extensions At Your Salon?

We do and can help you get those long, luscious locks you’ve been craving. We source the closest colour match to your hair, so we ask that all extension clients book in for a consult at least one week prior to your booking to allow adequate time for the correct colours to arrive.

+ What is the wait to book an appointment?

The best way to lock in an appointment with your preferred stylist is to rebook at every appointment. We understand that schedules can change, and suggest booking 8-12 weeks in advance. Please

From time to time, we have last minute cancellations for stylists, so feel free to give us a txt so that we can add you to our cancellation list.

+ What kind of maintenance am I looking at once achieving my desired colour?

We like to see you no later than 12 weeks for a cut, although depending on how damaged your hair is, you may need to come every 10 weeks. Colour maintenance can vary depending on what look you’re going for: grey coverage is generally 6-8 weeks, but most colour we do can be anywhere from 3-6 months.

To get the best results from each appointment, we recommend following the hair care routine that we design for you. If you spend time in the sun, beach, pool, or overseas, you may need to use a toner.

+ What is colour build up and does it affect my outcome?

Colour build up is any artificial dye that has been placed on your hair. Until that hair has completely grown out, it is likely that it will remain on the hair and can affect the colour outcome.

For some clients, it can take multiple appointments to achieve complete colour removal. When cleansing colour, your hair will go through various stages of colours — you may see red, orange, brassiness and copper. Once you have your first colour correction appointment, we can usually give you a rough timeline for your colour in the future.

+ Can you guarantee your work?

We sure can! We guarantee all of our work. If you’re not happy with your colour or cut, then we have a two-week redo policy. All you need to do is contact the salon within two weeks so we can rectify the issue. Note that we can only honour this policy if you haven’t had your colour altered by anyone other than your stylist at LBH.

+ Do I need to confirm my booking?

Yes please! We automatically send a confirmation text three days before your appointment to remind you. Unfortunately, if we don’t receive a confirmation within 24 hours of the appointment, we will have to cancel the appointment.

+ What is your cancellation policy?

We kindly ask that you let us know as early as possible if you can’t make your appointment. If you cancel less than 24 hours before your appointment, a 100% fee will be attached to your next appointment. The fee amount will depend on the appointment that you were booked in for.

+ Do you offer finance such as Zip/pay or After Pay?

We offer both Zip Pay and After Pay. Please note that depending on the amount needed, a small charge will be added.

+ Can I bring my children/friend?

We prefer no extras in the salon as we have very limited space. If a child/friend must attend your appointment be aware you are fully responsible for them for the following:

  • injury, the salon is a dangerous place for children so please keep watch
  • behaviour, please no climbing of the furniture
  • noise level, if items are brought with sound you must use your headphones
  • cleanliness, please respect we are there to do you hair
  • seating, clients who are having services done will have priority seating

We appreciate your understanding on the above. We are trying to create a relaxing atmosphere for you but as well as all our other clients.

+ Do You Have Parking At Your Salons?

There is paid two-hour parking available around Manuka. For longer term parking, try Coles on Franklin Street and Flinders Way, as well as Manuka Medical Centre on Furneaux Street.